ANZ goMoney Login: Step-by-Step Guide & Troubleshooting

Fumbling for your customer number while the clock ticks? You’re not alone. ANZ goMoney, the mobile banking app from ANZ Bank New Zealand (official banking partner), uses a combination of password, four-digit PIN, and OnlineCode two-factor authentication to keep your money safe, and this guide walks you through the login process step by step, explains what to do when you get stuck, and shows how to access your accounts while travelling overseas.

Login credentials required: Customer number + password ·
Two-factor authentication: OnlineCode via SMS ·
Auto-logout after: 3 minutes of inactivity

The eight facts below draw directly from official ANZ documents and cover the core details you need before logging in.

What is ANZ goMoney?

• Mobile banking app from ANZ Bank New Zealand (ANZ goMoney mobile app)
• Lets you check balances, pay bills, transfer money, and manage cards (goMoney Guide PDF – ANZ)
• Requires an ANZ customer number and password to log in (ANZ goMoney mobile app)
• Uses OnlineCode two-factor authentication for extra security (ANZ goMoney mobile app)

ANZ goMoney mobile app features

• View account balances and transaction history (goMoney Guide PDF – ANZ)
• Transfer money between accounts and to third parties (goMoney Guide PDF – ANZ)
• Pay bills and manage scheduled payments (goMoney Guide PDF – ANZ)
• Quick Balance option shows balances without logging in (goMoney Guide PDF – ANZ)

How does ANZ goMoney compare to internet banking?

ANZ Internet Banking is web-based and accessible from any device, while goMoney is a mobile app with a PIN and biometric options. Both use the same customer number and password, and both require OnlineCode for sensitive actions. According to ANZ Internet Banking (official registration page), first-time internet banking users can register via the web and receive an OnlineCode to confirm identity. The goMoney app, on the other hand, lets new customers begin registration in-app and then call ANZ to complete verification (ANZ goMoney mobile app). The trade-off: internet banking works on any screen, but goMoney offers faster, PIN‑protected mobile access.

How to log into ANZ goMoney?

Step-by-step login process

1. Open the ANZ goMoney app on your mobile device (ANZ goMoney mobile app)
2. Enter your ANZ customer registration number (find it on the back of your ANZ debit or credit card) (Using goMoney and Internet Banking | Guides – ANZ)
3. Enter your password (ANZ goMoney mobile app)
4. Enter the OnlineCode sent to your registered mobile phone (ANZ goMoney mobile app)
5. Set up or confirm biometric login (fingerprint or Face ID) if prompted (goMoney Guide PDF – ANZ)

How to log in on iPhone (iOS) vs Android

The steps are identical on both platforms, but the biometric option varies: iOS uses Face ID or Touch ID, Android uses fingerprint or facial recognition. The app is available on both ANZ goMoney mobile app and the respective app stores. The same customer number and password work across devices, and the same OnlineCode security applies. For a first-time setup on a new device, you must have your Customer Registration Number and either your existing App PIN or internet banking password – as per ANZ Australia’s registration guide (official support).

What to do if you forgot your login details

• If you forget your customer number, check the back of your ANZ debit or credit card, or call ANZ at 0800 269 296 (Using goMoney and Internet Banking | Guides – ANZ)
• To reset your password, visit ANZ Internet Banking on a web browser and use the “Forgot password” link (About ANZ Internet Banking)
• If you are locked out after multiple failed attempts, wait 30 minutes or contact ANZ support (Using goMoney and Internet Banking | Guides – ANZ)
• New customers who haven’t completed registration need to call ANZ to confirm identity (ANZ goMoney mobile app)

Why isn’t it letting me log into my online banking?

Common login issues and fixes

• Incorrect customer number or password – double‑check the number (it’s not your card number) and ensure Caps Lock is off. Reset via internet banking if needed (About ANZ Internet Banking)
• OnlineCode not received – check your mobile signal, ensure your registered number is correct, and request a new code. You can update your contact number in the app or by calling ANZ (ANZ goMoney mobile app)
• App is stuck or crashing – close and reopen the app, or check your internet connection. If it persists, clear the app cache or reinstall (goMoney Guide PDF – ANZ)
• Account locked after too many attempts – wait 30 minutes or call ANZ support to unlock (Using goMoney and Internet Banking | Guides – ANZ)

How to reset your password or customer number

• Reset password: go to ANZ Internet Banking and click “Forgot password” – you’ll need your customer number and mobile number for OnlineCode verification
• Recover customer number: call ANZ at 0800 269 296 (within New Zealand) or use the “Find my customer number” option on the login screen if available (Using goMoney and Internet Banking | Guides – ANZ)
• If you are a new customer and haven’t completed registration, you must call ANZ to verify your identity before you can set a password (ANZ goMoney mobile app)

What to do if the app is stuck or crashing

• Force‑close the app and restart your device
• Check that you have the latest version from the app store (ANZ goMoney mobile app)
• Clear the app cache (Android: Settings > Apps > ANZ goMoney > Storage > Clear cache; iOS: offload and reinstall)
• Reinstall the app if the problem persists – your accounts and settings are stored on ANZ’s servers, not on your device (goMoney Guide PDF – ANZ)

Can I use ANZ goMoney internationally?

Using ANZ goMoney outside New Zealand

Yes, you can log in and use the app while travelling overseas, as long as you have an internet connection. Be aware that international data roaming charges from your mobile provider may apply. To log in, you will need your customer number, password, and an OnlineCode sent to your New Zealand mobile number – so ensure your phone can receive SMS while roaming (Using goMoney and Internet Banking | Guides – ANZ). The ANZ goMoney app supports the same features abroad: balances, transfers, bill payments, and card management.

International money transfer (IMT) via ANZ

You can send international money transfers through the ANZ goMoney app or internet banking. The process requires your customer number and OnlineCode verification. Fees and exchange rates apply, and you will need the recipient’s banking details. For precise instructions, check the official ANZ goMoney mobile app or the internet banking platform.

Travelling and help overseas – ANZ

If you lose your card or need emergency support while abroad, ANZ provides a dedicated international contact number: +64 4 470 3142 (collect call accepted). You can also use the ANZ goMoney app to report a lost card instantly (Using goMoney and Internet Banking | Guides – ANZ). The ANZ travel help page outlines emergency cash advances and card replacement procedures. According to a third‑party guide (VPNGuide NZ, community resource), some travellers use a VPN to access internet banking from restricted countries, but ANZ’s terms may prohibit this – always check with the bank first.

How do I contact ANZ overseas?

ANZ international contact numbers

• From overseas, call collect: +64 4 470 3142 (available 24/7) (Using goMoney and Internet Banking | Guides – ANZ)
• Within New Zealand: 0800 269 296
• ANZ Australia support: 13 33 41 (for Australian customers) (ANZ Australia registration page)

What to do if you lose your card abroad

Report the lost or stolen card immediately through the ANZ goMoney app (Using goMoney and Internet Banking | Guides – ANZ). You can also call the international number above to block the card and request an emergency replacement or cash advance. Have your customer number handy – it speeds up verification.

Emergency support while travelling

ANZ provides 24/7 emergency travel assistance, including card replacement and emergency cash. The bank’s travel page (linked from the main site) lists country‑specific support details. For non‑urgent queries, send a secure message through the app or internet banking. Remember: the OnlineCode will still be sent to your New Zealand mobile number, so keep that line active while overseas.

“New users who are new to goMoney and Internet Banking can complete registration in the app, note a reference number, then call ANZ to confirm identity and get set up.”

ANZ goMoney mobile app (official description)

“If you cannot find your customer number, call us on 0800 269 296.”

Using goMoney and Internet Banking | Guides – ANZ (official guide)

“ANZ goMoney is a free mobile banking app from ANZ Bank New Zealand that lets you manage your money on the go.”

ANZ goMoney mobile app (official description)

Travel exposes the weak link: your New Zealand mobile number. Without SMS, you cannot receive OnlineCode, and without OnlineCode, you cannot log in or approve transfers. The only workaround is to update your contact number before you leave – or use internet banking on a desktop, which also requires the same SMS code. For frequent travellers, the implication is clear: keep your NZ SIM active with roaming, or arrange a backup plan with ANZ’s emergency support.

Related reading: ANZ goMoney mobile app · Using goMoney and Internet Banking | Guides – ANZ

If you are using the ANZ goMoney mobile app, our ANZ goMoney login guide covers the login process and key features in detail.

Frequently asked questions